<aside> <img src="/icons/book-closed_blue.svg" alt="/icons/book-closed_blue.svg" width="40px" /> MuckRock’s User Guide gives you everything to make the most out of MuckRock’s suite of tools. If this has helped you, consider donating to support our work!

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General

What is DocumentCloud?

DocumentCloud is a web-based software platform for organizing, researching, annotating, analyzing, and publishing primary source documents. We offer a set of tools that help you find and tell stories in your documents.

How much does it cost?

Thanks to generous funding from the Knight Foundation, DocumentCloud since its launch in 2010 has been offered for free exclusively to verified journalism organizations. We are currently developing a paid model to ensure the DocumentCloud platform’s sustainability.

Who can have accounts?

Anyone may have a DocumentCloud/MuckRock account to view documents, but if you are seeking to upload documents, you need to request account verification.

Where can I get help?

You can find answers to most questions you have either in this FAQ, one of our other help pages or on our YouTube channel. If you can’t find the answer or if you’re having trouble using DocumentCloud, please email us at [email protected]

Where can I read your Terms of Service?

The current Terms of Service for DocumentCloud and MuckRock are viewable on MuckRock's TOS page.

Privacy

What is DocumentCloud’s privacy policy?

Please read our complete Privacy Policy for details.

Who can see documents in my account?

A document’s privacy is first set during upload. After that, a document’s privacy can be edited as a part of its metadata.

• By default, any document you upload is set to “Private.” Private documents are only viewable only by you.
• If you set the access level to “Organization,” then other DocumentCloud users in your organization can view the document, but not the public. The organization the organization belongs to is the one that’s active at upload time, and cannot be changed later.