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We get a fair number of questions about how to handle high fees. There are some basic starting points we recommend for reducing fees captured in the guides at https://www.muckrock.com/tags/fees/.
It can be hard to know whether an agency is being malicious or just literal and bureaucratic, but it often helps to go into a negotiation assuming the latter. Always remember that you’re communicating with a real person and asking them to help you.
You may also find one of the following MuckRock articles helpful:
To remove an email address, you click on the red trash icon next to an email address. To delete your primary email address, you need to first have at least one other email address added to your account and make that your primary email address.
If you have added an email address and lost or not received the confirmation email, you may click “Confirm this email” to send a new one to your inbox.
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